
I am sad to report that I will no longer be giving my business to the local ice cream parlor called Walrus.
Yesterday afternoon I got an ice cream craving and convinced a couple of co-workers that we should walk a bit down the street to Walrus Ice Cream shop. We do this from time to time. Enough that the owner of the store knows us. Which also means that I think he has gotten used to my need to sample before committing to one flavor.
Now, I have gotten the impression before that he is a little put out when I ask to sample two or three flavors before buying, but yesterday he was down right rude.
The story goes like this...though it is extremely hard to convey the attitude and rudeness that accompanied these words. Trust me, it was no good.
I walk in and ask to sample the german chocolate cake flavor. He gives me that sample. He then gives a co-worker a sample of the same ice cream. I then ask if I can sample the chocolate white chocolate chip ice cream. The guy looks at me and says..."It's just chocolate ice cream. I could give you a sample of the chocolate ice cream and it would be the same." Bare in mind this was said FULL of attitude. So I respond rather awkwardly "never mind then?" He then proceeds to explain again it's just chocolate ice cream with white chocolate chips in it. I again say okay and never mind, all the while feeling a little more stupid. He then turns to fill my coworkers order and I stand there feeling 3 feet tall.
I turned to my other coworker and ask if it was just me or if that was really poor customer service. She assured me he was very rude. As we are discussing the rudeness I decide I am no longer in the mood for ice cream and step away from the counter.
He fills the last order of my co-worker's and as we are about to leave he tries to hand me a sample of the ice cream I had previously asked for. I told him I was fine but he forced it on me. I ate it and walked out of the shop never to return again.
Now, I do not consider myself to be a stupid person. I knew when I was asking for the second sample what flavor of ice cream I would be tasting. I wanted to know how the white chocolate chips were in the chocolate ice cream. I have very specific guidelines about my ice cream and needed to know if that flavor combination and texture combo would meet those criteria. Do not make me feel stupid!
So game over to you Walrus.
On the plus side, I will save many a calorie by forgoing my Walrus ice cream addiction. :)